30-Day Return Policy
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way, please contact us first at: sales@kimi-lighting.com.
EXCEPTIONS - We cannot accept returns of:
- Products that have been installed or assembled
- Products that are not in the original condition and packaging
- Products with unwrapped crystals
- Products that are Made-to-Order, Custom or Special Order to your specifications
- Products or packages damaged without any proof from local logistics
- Any item or style not listed on our website
- Light Bulbs
You can return most items for a refund or store credit within 30 days of delivery, with proof of purchase.
There are certain situations where only partial refunds are granted:
- Products that has been unpacked;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery;
- Any item customized as requested;
- Any malicious or wrong orders owing to clients' action or faults;
- Any item in proper shipping time;
To return a purchase, please follow the directions below:
Within 30 days after you receive the goods, if there is any manufacturer defect in the goods, please contact us immediately and take photos and videos for us to check.
Please Note:
- Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).
- Please send the item back to the return address as soon as possible and then send us the tracking number.
- Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
- We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
- Your refund credit will be issued after the item has been returned and inspected. If you receive a refund, the cost of return shipping will be deducted from your refund. In addition, the declaration value of products must be less than 100USD when you mail them through Post, because we will not bear any possible tax fee.
If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.
In addition, if the returned products are not packed in the original packaging, or the installed products have broken wires and loose crystals, we will charge you a replenishment fee.
