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Shipping Policy
At Kimi Lighting, we are committed to providing reliable worldwide shipping and keeping you informed throughout the delivery process.
When Will My Order Ship?
Most standard lighting fixtures require approximately 1–2 weeks for production and preparation. Customized or made-to-order fixtures generally require 2–3 weeks, depending on the design and specifications.
Please refer to the estimated delivery time displayed on each product page. We will contact you if your order requires additional production time.
Shipping Fees
We offer free worldwide standard shipping on orders over $100 USD.
Expedited shipping is available upon request for an additional fee. Please contact us before placing your order if you have a specific delivery deadline.
Shipping Methods & Estimated Delivery Times
United States
Most standard orders are shipped by ocean freight, typically taking approximately 3–4 weeks after dispatch.
Shipments generally arrive at a U.S. port, complete customs clearance, and are then transferred to UPS, FedEx, or a local freight carrier for final delivery. Smaller items may be shipped by express courier when appropriate.
International Orders
Standard international shipping generally takes approximately 3–5 weeks after dispatch, depending on the destination, shipping method, and customs procedures. Expedited shipping options may be available upon request.
All delivery estimates are approximate and may be affected by customs clearance, port congestion, carrier schedules, weather, or other circumstances beyond our control.
Customs Duties & Import Taxes
For standard U.S. ocean freight orders, applicable import duties and customs clearance charges are included in the shipping arrangement.
For international destinations, import duties and taxes may vary depending on the country and shipping method.
Orders shipped under Delivered Duty Paid (DDP) terms include applicable import duties and taxes as specified in the order confirmation.
For shipments not arranged under DDP terms, customers may be responsible for applicable import duties, taxes, or customs-related charges.
Please contact us before ordering if you would like to confirm the customs arrangements for your destination.
Delivery of Large Lighting Fixtures
Large or oversized lighting fixtures may be delivered by a freight carrier rather than a standard parcel service. The carrier may contact you to schedule a delivery appointment.
Important Delivery Information
Please note that freight delivery does not normally include unloading, unpacking, installation, or inside delivery.
Customers may need to arrange suitable assistance or equipment, such as a forklift or additional personnel, to unload large shipments safely.
Any special delivery requirements should be discussed with us before shipment.
Order Tracking
Once your order has been shipped, we will provide tracking information by email.
For ocean freight shipments, final-mile tracking may not become active until the shipment arrives in the destination country and is handed over to the local carrier.
You can track your order through our Order Tracking page.
Delivery Appointments & Failed Deliveries
Please ensure that your shipping address and contact information are accurate.
If a delivery appointment is required, please cooperate with the carrier to arrange a suitable delivery time.
If a shipment cannot be delivered due to an incorrect address, repeated failed delivery attempts, or failure to arrange receipt or unloading, additional delivery, storage, or return shipping charges may apply.
We will assist you in resolving delivery issues whenever possible.
Shipping Damage
Please inspect your shipment and packaging upon delivery.
If you notice visible damage, missing packages, or damaged components, please contact us as soon as possible, preferably within three days of delivery.
Photographs of the packaging and affected items will help us investigate and arrange an appropriate resolution.
Need Assistance?
If you have any questions about production schedules, shipping methods, customs arrangements, or delivery requirements, please contact us at sales@kimi-lighting.com.
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