Items shipped from Hong Kong, China
FAQ’s
Most frequently asked questions
Shopping Basics
We provide international transportation. Including but not limited to the following regions (North America, Europe, Southeast Asia, Japan, Korea, Hong Kong, Macau, Australia, New Zealand, Israel, UAE, Saudi Arabia, Kuwait, etc.)
You can also contact us for information about shipping to your region or country.
We provide a variety of SHIPPING METHODS (including but not limited to the following).
1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third party freight forwarding company (commercial courier company partner) transports to the dest
Note: During COVID-2019, EMS freight rates rose sharply, we ship most of order to Europe by rail, and ocean freight to Oceania and North America.
Most orders are received in 3-6 weeks from order to delivery.
Add a few days for custom orders.
Our products are purchased from the factory. Some products are inspired by world-renowned designers. It is not the original design version of the designer. If you need genuine products, please contact the original designer or company.
Yes, we do. If you like the chandelier, you only need to change the size and color just simply send an email to sales@kimi-lighting.comIf you have a specific chandelier design in your mind and did not find it on our website, we could be able to help as well.
Yes, all our products come with 2-year manufacturers guarantee which covers normal wear and tear (Same as driver).
We will resend the parts freely to replace after an investigation into the damage fixture.
Note: the light bulb given away is excluded.
Orders & Payments
All payments made on the KimiLighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Placing an order at KimiLighting is easy.Let’s go through the process quickly.ORDERING A-ZOnce you find something you love, click the “ADD TO CART” button.When you’re done adding items to your cart, click the “CART” button.Make sure you’re happy with everything in your cart, and click “PROCEED TO CHECKOUT”.Fill in your name, email, address, city, etc.We only use this info to ship your order.If have discount code,you can enter discount code and click apply.Click “CONTINUE TO SHIPPING” and then select yourshipping method and payment method and follow the instructions.
Orders can be placed without creating an account.
Of course we suggest you create an account. You can enjoy a better shopping experience.
We accept American Express, Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can visit Paypal.
The order fee does not include any tax, usually you will not pay other additional fees for the order. Because the shipping method and the policies of each country are different, you may pay customs duties or value-added tax after the package arrives in your country. For more information, please consult the customs service staff in your country, or contact us.
If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.
After the order is shipped, we will contact you by email, and the shipping method and tracking method will also appear in the email.
Please read the return page or contact us.
Shipping & Returns
We provide standard free shipping for all customers. For more information read the Shipping page
We offer a 30-day return and refund policy. For more information, visit the Refunds Policy
We will complete the refund within 3 days after receiving the return.The arrival date is subject to bank information.
If you want to cancel the order, pleasecontact us, or send an email tosales@kimi-lighting.com
Whatsapp:+1（708）713-5922
Email: sales@kimi-lighting.com
Our team responds to emails during regular business hours and our response time is generally within 24 hours. Response times are also usually dependent on the content of the email.
Others
Clean metal components with a soft cloth, moistened with a mild liquid soap solution.Wipe clean and buff with a very soft dry cloth.Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.Never wash glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap.Wash glass or crystal with a soft cloth, rinse and wipe dry.
We ask all customers to go through the entire box/package very carefully to verify if something is missing. If you are indeed missing an item from your order which the products received with 30 days, please contact us via email sales@kimilighting comand explain the situation, we will resend it freely. For the order you received for more than 30 days, please also contact us sales@kimilighting.com Customer will be notified of the resolution after we have a negotiation.
The products we sell include some purchased products, and we will work hard to review the supplier qualifications.If the products we sell violate your intellectual property rights, please contact us.
Generally, lights with integrated LEDs do not support dimming by default.
If the light needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.