Return & Refunds Policy

30-Day Return Policy

We want every item you purchase from Kimi Lighting to be the perfect match for your home. If it’s not quite right, don’t worry — we’re here to help. Please contact us first at sales@kimi-lighting.com before initiating a return.

You may return most items within 30 days of delivery for a refund or store credit, provided the items are in new, unused condition and returned in their original packaging.

⚠️ Please note:

• Items that have been installed are not eligible for return.
• Customized or made-to-order items are non-refundable.

Return Conditions

• Items must be unused and in original, resalable condition.
• All parts, accessories, and packaging materials must be included.
• Returns due to manufacturer defects are eligible for a full refund.
• Returns for other reasons require the customer to cover return shipping costs.
• Items returned damaged, used, or without original packaging may be refused or subject to a restocking fee.

Return Instructions

1. Submit Your Return Request

• Reply to your order confirmation email.
• Indicate the item(s) you wish to return and the reason for return.
• Let us know if you’d prefer a refund, store credit, or a replacement.
• We will provide the appropriate return address after reviewing your request.

2. Repackage the Item

• Ensure all items are in the original packaging with protective materials.
• Seal the package securely to avoid damage during shipping.

3. Ship the Item

• Take photos of the inside and outside of the package before shipping.
• Use a traceable and insured carrier (shipping cost is your responsibility).
• Send the tracking number and shipping receipt to sales@kimi-lighting.com.

Refund Process

• Once we receive and inspect the return, we will issue a refund within 7–10 business days.
• Refund timelines:
  • Credit cards: 3–5 business days (depending on your bank).
  • Store credit or gift card: 1 business day.
  • Other methods: up to 2 weeks.
• If the item is damaged or used, we may deduct a restocking fee or decline the refund.

Defective Items

If your product arrives with a manufacturer defect:

• Contact us within 30 days of delivery.
• Send clear photos and videos for inspection.
• Once verified, we will provide a full refund or arrange a replacement.

Order Cancellations

• Standard (non-customized) orders may be canceled for free within 24 hours of purchase.
• After 24 hours, orders can only be canceled if not yet shipped.
• Once shipped, orders cannot be canceled.
• Customized or made-to-order items are non-cancellable.

Non-Returnable Items

The following orders are not eligible for return, cancellation, or refund:

• Customized products
• “Made to Order” labeled items
• Special purchases or custom quotes
• Complimentary bulbs or other free gifts included with the order

💡 Please note that light bulbs included with your order are complimentary and not covered under our return, exchange, or refund policy. If you prefer a different color temperature or brightness, we’re happy to recommend alternative bulbs for your space.