Shipping policy

🚚 Frequently Asked Questions (FAQ)

1. When will my order ship?

Please refer to the estimated delivery time shown on each product page.
Due to tariff policies in 2025, all packages shipped to the United States will be sent via sea freight, with an estimated shipping time of 3–4 weeks.
For other countries, the delivery timeframe is similar and can be used as a reference.

Once your order is received, we will send you an email to confirm the shipping schedule and estimated delivery date.
If you have specific shipping requirements, please feel free to contact us at sales@kimi-lighting.com, and we’ll be happy to assist.

2. About Shipping Fees

We offer free worldwide shipping for orders over $100 USD.

In general, you can expect to receive your order within 3–4 weeks after it is shipped.

Please note that the delivery timeframe is based on our experience and cannot be guaranteed, as it may vary due to customs clearance and other factors.

If you need your order to arrive sooner, expedited shipping options are available upon request and will incur additional charges.

3. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number.

You can visit our Order Tracking page, and enter your order number along with the email address you used when placing the order to check the shipping status.

Important Note:
If a customer is unavailable to receive the package at the time of delivery and fails to cooperate with us or the shipping company to retrieve the item, resulting in the package being returned to us, return shipping costs will be charged (this fee may be several hundred dollars depending on the destination).

For any questions or assistance, please don’t hesitate to contact us at sales@kimi-lighting.com — we’re here to help!