Return Policy

We accept returns of eligible standard, non-customized lighting products within 30 days of delivery, provided they are unused, uninstalled, and in their original condition and packaging.

No restocking fees or original standard shipping deductions apply to eligible returns.

For returns due to a change of mind or personal preference, customers are responsible only for the return shipping costs.

Customized and made-to-order products are subject to separate cancellation and return conditions outlined below.

To request a return, please contact us at sales@kimi-lighting.com before shipping any item back.

To qualify for a standard return, the following conditions must be met:

• The return request must be submitted within 30 days of delivery.
• The product must be unused, uninstalled, and in its original, resalable condition.
• The original packaging, protective materials, accessories, and mounting hardware must be included.
• The product must be a standard, non-customized item eligible for return.
• The return must be authorized by our customer support team before shipment.

Products that have been installed, used, damaged after delivery, or returned with missing components may not qualify for a standard change-of-mind return.

Once your returned product has been received and inspected, we will notify you of the refund status.

Approved refunds will normally be processed within 7–10 business days after the return has been received and approved.

Refunds will be issued to the original payment method unless another method is agreed upon.

Estimated processing times after a refund is issued:

• Credit or debit cards: Approximately 3–5 business days, depending on the card issuer.
• Store credit: Generally within 1 business day, if selected and available.
• Other payment methods: Processing times may vary and can take up to 2 weeks.

For eligible returns:

• No restocking fee will be charged.
• The original standard shipping cost will not be deducted.
• Customers are responsible only for return shipping costs when returning an item due to personal preference.

Any additional processing time required by banks or payment providers is outside our control.

Customized and made-to-order lighting fixtures are generally not eligible for change-of-mind returns after production has begun.

This includes products manufactured or modified according to customer specifications, such as:

• Custom dimensions or fixture configurations.
• Special finishes or colors.
• Customized canopy designs or suspension lengths.
• Special electrical or lighting specifications.
• Other personalized or made-to-order designs.

The following items may also be ineligible for standard change-of-mind returns:

• Products that have been installed or used.
• Products damaged after delivery due to improper handling.
• Products returned without essential components or accessories.
• Complimentary bulbs or promotional gifts, which have no separate refund value.

Custom-made products remain eligible for applicable remedies if they arrive defective, damaged, or do not conform to the agreed specifications, subject to applicable law.

Please inspect your shipment and packaging upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within three days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product.
• Photographs of the packaging and shipping labels, if available.

Our customer support team will review the issue and work with you to arrange an appropriate solution.

Depending on the circumstances, solutions may include:

• Replacement parts or components.
• Repair assistance.
• Product replacement.
• A refund, where appropriate.

For verified shipping damage, defects, or fulfillment errors attributable to Kimi Lighting, customers will not be required to pay return shipping costs where a return is necessary.

Reporting an issue after three days does not automatically eliminate applicable warranty coverage or statutory consumer rights.

Kimi Lighting provides a two-year limited warranty on eligible standard and customized lighting fixtures against manufacturing defects under normal use.

The warranty covers eligible components, including:

• Lighting fixture bodies and structural components.
• LED drivers supplied with the fixtures.
• Integrated LED light sources.
• Other original components affected by manufacturing defects.

The warranty does not cover:

• Damage caused by improper installation or incorrect electrical connections.
• Misuse, accidents, or physical damage after delivery.
• Unauthorized modifications or repairs.
• Normal wear and tear.
• Damage caused by improper maintenance or unsuitable operating conditions.
• Replaceable light bulbs, including complimentary bulbs supplied with fixtures.

For eligible change-of-mind returns, customers are responsible for arranging and paying for return transportation.

We strongly recommend using the original packaging and a trackable, appropriately insured shipping service, especially for fragile glass lighting fixtures.

Customers are responsible for ensuring that returned products are securely packaged.

If a returned item arrives damaged due to inadequate return packaging, we may review its eligibility for a refund based on its condition and applicable law.

For damaged, defective, or incorrect products attributable to Kimi Lighting, return arrangements and associated costs will be handled by our customer support team as appropriate.

If you have any questions about returns, refunds, cancellations, or warranty coverage, please contact our customer support team.

Kimi Lighting

Email: sales@kimi-lighting.com

We are happy to assist you and help resolve any concerns with your order.

For shipping methods, estimated delivery times, customs duties, and delivery arrangements, please refer to our Shipping Policy.