1. Why haven’t your prices increased despite the 2025 U.S. tariff changes?

At KIMI LIGHTING, we’re committed to keeping our pricing fair. Instead of raising prices, we’ve switched to sea freight to reduce shipping costs—allowing us to fully absorb the new tariffs without increasing product prices.

2. Are the prices on your website final? Do they include tax and shipping?

Yes! Every price you see on our website is the final price—shipping and U.S. import taxes are fully covered. No surprise fees upon delivery.

3. How are you able to offer tax-free and free shipping to the U.S.?

By using sea freight, we’ve significantly reduced logistics costs. We pass these savings directly on to you, covering both international shipping and import duties.

4. How long does it take for U.S. orders to arrive?

With sea freight, delivery takes approximately 3 to 4 weeks. You’ll receive a tracking number to monitor your order in real time from dispatch to delivery.

5. Is sea freight safe for fragile items like chandeliers?

Absolutely. All KIMI LIGHTING fixtures are packaged with premium shock-resistant materials and reinforced protection. We also include shipping insurance for added peace of mind.

6. Can I still choose air shipping for faster delivery?

Yes, expedited air shipping is available upon request for an additional fee. Please contact our team if you’re working with a tight schedule.

7. Will the longer shipping time affect my renovation or installation plans?

We recommend ordering early to accommodate the full 3–4 week delivery window. If your timeline is urgent, we’re happy to help arrange a quicker solution.

8. Does the shipping method impact product quality?

Not at all. Whether shipped by sea or air, all KIMI LIGHTING products undergo the same rigorous quality control and are UL-certified for safety and performance.

9. How can I track my order?

Once your order is shipped, we’ll email you a tracking link so you can follow your package every step of the way.

10. Do these shipping changes affect customers outside the U.S.?

No. These changes only apply to U.S. orders. Shipping to all other countries remains unchanged and follows our standard international logistics process.